Many accommodation owners and managers wonder how to increase their direct bookings so that they can save on commissions payable to Online Travel Agencies (OTAs). One of the best opportunities that Facebook and other well-known social media networks allow us to increase our brand awareness, gain...

There are many great marketing solutions for any boutique hotel or accommodation business.

In the following, I will list a few strategies and methods that we are using in our hotel and that I explore on my website http://www.hotelbusinessmastery.com.

First of all, you must build trust with your...

I am a hotel owner, and let me assure you that without providing a guest the right service, there is no chance to survive in this industry.

When I read this question for the first time I was asking myself “Where does service start?” In my opinion, it starts with your online presence....