Hotel Overbooking - What should I do? hotel overbooking Apr 23, 2017

Overbooking - What do you do to keep your guests calm or even smile?

There are various solutions to this unpleasant issue for you as a hotel manager. The following paragraphs describe how a general manager made me say that I have been “really lucky” that he had an overbooking.

Once I...

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