Why is service so critical and important in hospitality industry?

I am a hotel owner, and let me assure you that without providing a guest the right service, there is no chance to survive in this industry.

When I read this question for the first time I was asking myself “Where does service start?” In my opinion, it starts with your online presence. Your website is your digital business card. It is not just a digital magnet to obtain new potential guests; it is the first step to demonstrate your visitors that you love to provide great services even before they check-in. For instance, providing in-depth information about your accommodation, facilities, the advantages of staying at your place, your surroundings, nearby restaurants, nearby bars, shopping-malls close by, public transportation services, taxi stands, fitness centers, parks, attractions, etc. shows your visitors that you have their back. Your visitors will automatically realize that they can ask you any question in regard to your environment as soon as they are at your place.

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