Why should you impress your guests with awesome awards you’ve obtained? Does it make a difference?
Awards that you receive for your accommodation business are exciting and appealing to everyone who sees them. An award is much more than a piece of paper that a grade is written on. A great...
Hey everyone! I am managing my own hotel and over the years I’ve used different strategies to receive not just feedback, but great feedback. The easiest way to receive reviews is simply by asking the guests when they checked out. You ask them if everything was fine, right after...
I am proud to say that I am managing a very successful hotel. Establishing and managing a successful hotel has to do with various factors. I will list the ones that make a difference in this tough hotel business.
As an owner and manager of a boutique hotel, I can tell you that it is a 24/7 job at...
Yes. Most of the time, our guests inform us one day before or on the same day the package arrives. We usually put the package in their rooms. We do not charge any fee for receiving guests’ packages - no service-oriented hotel should charge anything for doing that. Keep in mind that the...
Our guests love the pantry kitchen!
All of our hotel rooms are like small apartments. We have a pantry kitchen with a refrigerator, hot plate, hot kettle, sink, cutlery, plates, pan, pot, tea cup, bread knife, cutting board and a microwave. This is kind of special. The pantry kitchen is one of...
Overbooking - What do you do to keep your guests calm or even smile?
There are various solutions to this unpleasant issue for you as a hotel manager. The following paragraphs describe how a general manager made me say that I have been “really lucky” that he had an overbooking.
Once I...
When I opened my first Boutique Hotel I did not have any prior experience in the hotel industry. The only experience I had with hotels came from being a guest in hotels myself. I did not study hospitality management neither. So what did I do to get rolling? I contacted a consultant and asked him...
Steal My Industry Secrets (save x-amount of learning time, x-amount of hours in failures, fast track your path to happy guests who can’t get enough of your accommodation.) Click here
Steal My Industry Secrets (save x-amount of learning time, x-amount of hours in failures, fast track your path to happy guests who can’t get enough of your accommodation.) Click here
Steal My Industry Secrets (save x-amount of learning time, x-amount of hours in failures, fast track your path to happy guests who can’t get enough of your accommodation.) Click here
Steal My Industry Secrets (save x-amount of learning time, x-amount of hours in failures, fast track your path to happy guests who can’t get enough of your accommodation.) Click here
Here are my bullet answers in regard to a corporate hotel. In addition, I suppose that you have enough money available.
Find a location that is close to: the airport, public transportation, a taxi stand, an exhibition center, the city center, a highway, a festival hall, a grocery store, a mall, a...
