What are some innovative ways to encourage guests to leave online reviews for your hotel? Apr 23, 2017

Hey everyone! I am managing my own hotel and over the years I’ve used different strategies to receive not just feedback, but great feedback. The easiest way to receive reviews is simply by asking the guests when they checked out. You ask them if everything was fine, right after...

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What does it take to manage a successful hotel? Apr 23, 2017

I am proud to say that I am managing a very successful hotel. Establishing and managing a successful hotel has to do with various factors. I will list the ones that make a difference in this tough hotel business.

As an owner and manager of a boutique hotel, I can tell you that it is a 24/7 job at...

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Can Amazon deliver to a hotel room or reception? Apr 23, 2017

Yes. Most of the time, our guests inform us one day before or on the same day the package arrives. We usually put the package in their rooms. We do not charge any fee for receiving guests’ packages - no service-oriented hotel should charge anything for doing that. Keep in mind that the...

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What's the one great thing that people would like to see in a hotel room? Apr 23, 2017

Our guests love the pantry kitchen!

All of our hotel rooms are like small apartments. We have a pantry kitchen with a refrigerator, hot plate, hot kettle, sink, cutlery, plates, pan, pot, tea cup, bread knife, cutting board and a microwave. This is kind of special. The pantry kitchen is one of...

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Hotel Overbooking - What should I do? hotel overbooking Apr 23, 2017

Overbooking - What do you do to keep your guests calm or even smile?

There are various solutions to this unpleasant issue for you as a hotel manager. The following paragraphs describe how a general manager made me say that I have been “really lucky” that he had an overbooking.

Once I...

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What is the best hotel strategy to increase occupancy and revenue? How can we differentiate ourselves to compete with other big hotel competitors? Apr 23, 2017

When I opened my first Boutique Hotel I did not have any prior experience in the hotel industry. The only experience I had with hotels came from being a guest in hotels myself. I did not study hospitality management neither. So what did I do to get rolling? I contacted a consultant and asked him...

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What are the steps to build a hotel? how to build a hotel Apr 23, 2017

Here are my bullet answers in regard to a corporate hotel. In addition, I suppose that you have enough money available.

Find a location that is close to: the airport, public transportation, a taxi stand, an exhibition center, the city center, a highway, a festival hall, a grocery store, a mall, a...

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Why is service so critical and important in hospitality industry? hospitality service hotel management hotel marketing Apr 23, 2017

I am a hotel owner, and let me assure you that without providing a guest the right service, there is no chance to survive in this industry.

When I read this question for the first time I was asking myself “Where does service start?” In my opinion, it starts with your online presence....

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