What to do if nobody calls you Jul 06, 2017

If your telephone in your accommodation is not ringing a couple of times a day: 

- You may receive many emails

- You are fully booked that day 

or

- Your accommodation is set to vacation

- Your telephone number is not viewable on your website / net

- You do not have a website

- You are...

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How to make your city and your hotel attractive at the same time Jul 06, 2017

If you believe that your city is special enough to be promoted widely, then the following strategy is for you. 

To clarify the key-points of this strategy in more depth, I choose Frankfurt am Main (Germany) as a city that has enough value to be promoted by me as a hotel and apartment...

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How to increase your image by offering more languages Jul 05, 2017

One of the best ways to attract more guests from all around the world is by offering many different languages on your website, booking engine, app, via email and of course on the phone. Offering a variety of languages at your accommodation is very beneficial to your business. People from a...

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How to protect your mattresses and pillows so they last for years Jul 05, 2017

The main product that you are selling are your rooms. Therefore, you need to take care of them. Mattresses and pillows always have to be in top shape to ensure that each of your guests has the chance to sleep well. It is a mistake to save money on items that have to do with guests’ beds. If...

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Be a guest at your own hotel Jul 05, 2017

I have a challenge for you: I challenge you to be a guest at your own accommodation. 

If you are enthusiastic about getting to know your business better, you should stay there for a couple of days. Experience the same atmosphere and environment that your guests have day in and day out. Take...

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How birthday wishes increase your visibility Jul 05, 2017

Do you like to celebrate your birthday? 

Do you think your guests love to celebrate their birthday? 

A birthday is a very special day. It is unique to oneself and only occurs once a year. A birthday gets really special when people celebrate together, such as family, close friends and...

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How to let your guests be a part of your future projects Jul 05, 2017

Let us imagine that you are eager to integrate a new gadget in each of your hotel rooms but you are not sure about it yet. You asked your staff and pondered a lot about it.


However, if you do not want to make a false investment and you want to be certain that the majority of your guests will...

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Why it is so vital to receive information and opinions from your staff Jul 05, 2017

Most hotel owners / managers are very busy during the day. It is difficult for them to switch off and enjoy their spare time. However, I am sure that there are days where you can stay at home or do not have to be present in your accommodation business. These days are necessary to recharge your...

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Why you should celebrate official holidays with your guests Jul 05, 2017

An official holiday in your country is a special day. It is a day that people all around you celebrate once a year. Some of your guests may know the meaning of the day and others will not. Such a holiday is a perfect occasion to bring your guests closer to your country and to provide surprises....

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Why are plants and flowers important for your hotel business Jul 05, 2017

I believe I know the first answer that pops up in your mind for this questions: because flowers / plants look and smell nice… yes, I agree. Flowers look and smell celestial and they enhance the atmosphere of your reception / lobby or wherever you put them. Plants are magnificent and...

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Use a city map to build a guest relationship Jul 05, 2017

A city map is a nice tool to build a guest relationship right at check-in. As you know, building a guest relationship is one of the hotel owners’ / managers’ goals. A guest relationship has many advantages. Some of the advantages are that guests are more likely to return to your...

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What are your USPs !?! Jul 05, 2017

First of all, what is a USP? 

USP stands for “Unique Selling Proposition / Point” - but what does it mean?

To explain what a USP is and why it is so important for your business, I have the following questions for you. By answering the questions you will automatically come up with...

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