The majority of your guests stay in your accommodation to have a nice roof over their head, stay in a comfortable room, be served by friendly staff, be safe and have a nice sleep. That your guests’ room has to be absolutely clean, well decorated and cosy is a completely basic requirement. Accordingly, to add some more value to your room you should brainstorm some ideas to improve the look / combination of your bed and bedding. You need to figure out how to make the bed look really inviting. The bed should be a special place for your guests, a place to have a rest, to feel comfortable, to recharge one’s batteries and to fall asleep. By and large, you can align the first impression of your accommodation with the first impression of your room. The more inviting the bed looks, the more delighted your guests will be.
Indeed, there are various ways to make a bed. It is vital that you try different looks and ask your guests what they think about it. The more answers you receive...
Having a minibar is convenient for your guests and it provides an additional income for your business. Nevertheless, a minibar does take a little work! First and foremost, you need to select products that are selling well, products that your guests like to grab and enjoy as a small snack (ask me for my minibar list). There are many well-known products that guests recognize and know how they taste. These are products that you definitely need to have in your minibar. As such, your first step is to choose the right products for your minibar and purchase them. Quantity plays a major role as well. Sometimes there are days when most of your minibars in your rooms will stay untouched and so the demand is pretty low. That is not an issue except if the products do not have a long valid expiry date.
The valid expiry date is one factor you really need to take care of. After you’ve purchased the products and you have them in your accommodation business, you should use an Excel...
In many places all around the world there are restaurants, fashion shops, hairdresser, barber shops and theatres that provide a thank you / guest comment book. People can use the opportunity to write their experience down and let other people know about it. It is a handsome gesture that is highly appreciated by guests.
Having such a book at your reception or lobby that is filled with lovely comments makes a big impression on your guests. Many people are curious – it is a trait that most human beings have. Thus, use the power of curiosity to make your guests smile. Reading through the “thank you book” will automatically create expectations and imaginations for newly arrived guests.
Day in and day out you are giving your very best to please your guests, make them smile, provide all of your services and let them have an experience they will never forget. Thus, you should utilize your invested efforts more by collecting awesome feedback through a...
Why should a bike tour be worth more than 3K in FB ads?
A bike tour for your guests does not cost three thousand dollars. It does not even get close to $200. Yet although hotels and resorts charge only a moderate rate for a bike tour, it is worth much more than one can imagine.
Guests book a bike tour to discover the landscape, to obtain a better idea of the culture and to get in touch with the place’s citizens. Most of the guests are not aware that they are actually gaining a totally new experience that they will carry with them for a very long time. Offering a bike tour is not just another service, but one of the best opportunities you can have to build a very strong relationship with your guests or at least powerful memories.
A bike tour is an event. It is exciting, more or less exhausting, fun and cool. It creates joy and it binds the group. The people get to know each other and start communicating. They tell stories, and share feelings and passion....
One of the best giveaways is a cleaning pad for a smartphone, tablet or a PC screen. A cleaning pad can be stuck on the back of a device and so it is always accessible. As mentioned in one of my videos, the perfect time to give this giveaway to your guests is while they are checking out. The guests pay their bill, but as another thank you, you provide them with a useful cleaning pad.
In business hotels you have a lot of guests that do not pay their bills by themselves. These guests are businesspeople where the company pays the bill for them. As a business hotel you send the bill to the accounting department of the company.
In general, business people do not make their reservations by themselves, but rather their secretaries do. Thus, the hotel actually has to thank the secretary for making the reservation in their hotel. There are a couple of ways to thank the secretary.
1. You call the company and ask for the person who made the reservation
2. You write a letter...
In an accommodation business there is not much time to rest. Staff members have to be multi-tasking and energized most of the time. Having a bad attitude or feeling bored are no goes. There are a lot of things that have to be done day to day. Most of the activities that have to be done daily are tasks that do not change much. Although people do these tasks over and over again, they tend to forget one or two from time to time. To prevent this carelessness the utility of checklists is fabulous.
Checklists make it almost impossible to forget to fulfil a task that is displayed. Following checklists minimizes incautiousness and provides more calmness. Working with checklists is relieving and your staff members will know exactly what to do even if they get distracted by an urgent demand or request. By just following the checklist from A to Z the staff can be sure that nothing is falling behind and that all the necessary work is done.
When you create your checklist, you need to...
Sometimes guests get bored in a hotel room. They do not want to watch TV, read a book or relax, but are looking for something else. How about giving your guests a jigsaw that is fun to complete? In addition, the completion of the jigsaw could be worth a prize of your choice.
Let’s say one of your guests finishes a jigsaw of yours and brings it down to the reception to pick up the promised gift.
This is a wonderful situation for both parties. The guest is enormously happy and proud that they finished the jigsaw and receives an awesome gift from the hotel; you on the other hand can be certain that this guest is not going to forget this experience and triumph.
The gift is the icing on the cake for the guest. If you provide a delightful one it ensures that the guest will talk about this experience with family members, friends and colleagues. It is not common at all to provide a guest of an accommodation business with the chance to win an amazing price simply by...
There are days when you struggle to come up with ideas for your social media marketing. Now and then it is difficult to keep on posting information, pictures, quotes and videos regularly. In addition, the posts should be interesting or eye-catching.
To create a little hype in your social media world and to gain some more excitement about your brand, I would like to provide you with the following idea. Once a month or maybe once every two weeks (as you like), reward the very first guests that check into your hotel. Provide the first person that stands in front of your reception and who just wants to receive their room key with an amazing surprise.
Let your very first guest of the day know that they are the lucky one. While you say that to the person, be sure to record everything. The emotions and feelings have to be captured. The surprise has to be seen on their face.
After you have revealed the present the guest received (an upgrade / free breakfast / free dinner/...
Managing a successful resort must be wonderful and interesting. Resorts are like tiny villages. Most resorts offer almost everything that guests are looking for, and in many cases they are over-delivering in services. Sometimes there are so many amenities that guests are simply overwhelmed. Resorts are seen as paradises on earth and I totally agree with this view.
Even though resorts offer almost everything that guests wish for, there is still space for more. For instance, a treasure hunt that excites guests and lets them discover the whole place. Offering a treasure hunt once a week to guests that are interested in it will definitely create an adventure and a new experience for them.
To gain a better understanding of how your guests will feel about being invited to a treasure hunt, I suggest putting yourself in a guest’s position. Being in a resort and enjoying each day under palms, at the beach and next to the sea is already awesome. In addition, having the...
The first steps to achieve the goal of being known worldwide is to be popular in your country; to be popular in your country you need to be famous in your own city; to become famous in your own city you could do the following:
1. If you have enough money then purchase farmland and transform it into a beautiful park. Give the park the name of your brand. Provide free entrance and advertise it through flyers and ads in your local newspapers.
Citizens will become curious about the park and check it out. They will talk with their neighbours about it and mention your brand name again and again. By offering a nice place in which to relax to your community, your brand name will gain more attraction and your brand image will increase enormously.
The enhancement of your popularity through setting up your own park is worth much more than the maintenance cost of the facility. Think about investing in a park if you have enough capital to start a small side project to gain more...